To provide the best possible care, we need to collect and use personal health information. Health Zone Nurse Practitioner Led Clinic is committed to keeping your information safe and confidential. We follow the rules set out in law about collecting, using and disclosing your personal information.

To ensure the protection of your personal information, we have:

  • Privacy Policies in place
  • Appointed a Privacy Officer to answer your concerns or inquiries
  • Set up safeguards in the handling of paper, electronic and verbal personal information


The Centre's service providers work in teams to provide you with comprehensive care and service. Information for your best care may be shared among those directly involved with your care.


HZNPLC may report information to third parties without consent:

  • If we believe you are a danger to yourself or others
  • If we suspect that a child under the age of 16 is at risk
  • If our records are subpoenaed by the courts
  • If you are considered by law to be unable to make informed decisions about yourself
  • In cases of a reportable communicable disease that must be reported to a Public Health Agency
  • To determine or verify your eligibility to receive health care benefits
  • In cases of required reporting to the Workplace Safety and Insurance Board


The information in your records belongs to you; the physical record itself belongs to the Centre. You are welcome to read or request a copy of your personal health records (administration fee applicable for photocopies). If you wish to access your personal health record please inquire at the front desk.


If at any time you have questions or concerns about the treatment of your personal health information or the protection of your privacy within HZNPLC, please do not hesitate to address your concerns in writing to your service provider or, Health Zone Nurse Practitioner Led Clinic's Chief Privacy Officer GailMcMahon and Robyn Love at

You may also contact the Information/ Privacy Commissioner of Ontario at 1-800-387-0073 or you can write to them at 2 Bloor Street East, Suite 1400 Toronto, ON M4W 1A8