New Patient Wait ListAt Health Zone NPLC, we are committed to fostering an environment where all people are welcome, quality healthcare is provided with excellence, and whole health and wellness is possible for all. To achieve this mandate, all providers, staff, patients and visitors must participate in upholding a code of conduct that promotes kindness and understanding.
As your primary health care provider, we commit to the following:
RESPECT We will treat patients and families with respect, including respect for cultural and sexual diversity.
SAFETY We will create a safe, healthy, secure and respectful environment through the prevention of harassment, violence, or threatening, abusive, or aggressive behaviour.
VOICE We will provide our patients with a means of expressing their opinions, positive or negative, about their healthcare experience.
QUALITY We will provide our patients with high quality, up to date, evidence-based care and services.
ENGAGEMENT & PARTICIPATION We will encourage, support, and enable patients to be active participants in their health care and health care decision making.
As a patient of Health Zone NPLC, you commit to the following:
RESPECT I will treat myself, the employees and other patients of Health Zone with respect and dignity. There is zero tolerance for the use of disrespectful language, yelling, shouting or threatening others in our space.
SAFETY I will contribute to a safe and secure environment for myself, staff and others by refraining from harassment, violence, or threatening, abusive, or aggressive behaviour of any kind.
VOICE I will participate in surveys and questionnaires and talk with my provider to ensure that my ideas, insight, questions and concerns are involved in ongoing improvements to the clinic.
QUALITY I will ask questions or provide insight into my own healthcare to help ensure that I understand the quality care I am receiving.
ENGAGEMENT & PARTICIPATION I will be an active participant in my healthcare and healthcare decision making.