Strategic Directions - 2021-2024

Advance Service Excellence

  •        Consolidate programs and service to:

o   Increase timely access to care

o   Improve collaborative/coordinated care

o   Serve families and individuals that experience barriers to care

o   Balance our caseload

 

Expand reach through a variety of modalities

  •        Foster Organizational Health
  •        Focus on our people (retention, compensation, professional development, succession planning)
  •        Improve our systems (e.g. knowledge management, communications, facilities)
  •        Ensure governance excellence

 

Build & Expand Purposeful Partnerships

  •        Explore hub locations with partners
  •        Strengthen partnership to enhance collaborative care and build our expertise
  •        Investigate joint ventures that honour our model, strengthen our infrastructure, and optimize our resources