What is a Nurse Practitioner Led Clinic (NPLC)?

Ontario’s NPLCS are not-for-profit organizations that follow a primary health care model. Nurse Practitioners work collaboratively with an interdisciplinary team to provide holistic, comprehensive, and coordinated health care services that are accessible to clients in the community. The team includes Nurse Practitioners, Registered Nurses, a Registered Social Worker, a Registered Dietitian, Medical Office Assistants, and Administrators. We also have two consulting doctors who we discuss and plan care with when needed.

What is a Nurse Practitioner (NP)?

NPs are Registered Nurses who have received further education and training to be able to diagnose and manage medical conditions. They can prescribe medications, complete physical exams, provide health teaching, order tests, or refer you to a specialist health care provider if needed.

What is the difference between an NP and a family doctor?

NPs can diagnose and treat many of the diseases and disorders that family doctors can. However, NPs cannot prescribe narcotics or controlled substances. If an NP does not have the ability to provide a specialized service, they can refer you to another health care provider.

How do I receive services from the Health Zone NPLC?

If you are currently a patient/client of the Health Zone NPLC: call the site where you receive services to book an appointment. The Health Zone NPLC is not a walk in clinic.

If you are not yet a patient/client of the Health Zone NPLC: call or walk in to our clinic to learn about our intake process. Or, check out the Registration page of our website to download an intake form and bring it to an intake appointment. You will need to call ahead to arrange an intake appointment with one of our Registered Nurses.

Do I need an Ontario Health Card to use the services at the Health Zone NPLC?

No, you do not need a Health Card to be seen; however, if you have one, bring it with you in case you need any tests or a referral. Health Zone NPLC can help you get a Health Card, if needed.

Do I need to live in the neighbourhood where the Health Zone NPLC sites are located to use the services?

No, you do not have to live near the Health Zone NPLC to receive services.

What other help can I get at the Health Zone NPLC?

Check out our “About Us” page to learn more about our professionals on our team. Also check out our “Community Programs” to learn more about services.

What do I do if you are closed and I need help?

If it is an emergency, call 911, or go to the nearest emergency department

If it is not an emergency, please call 211 to find out about community or social services. Or, call Tele-Health at 1-866-797-0000 to speak to a nurse. Or, go to one of the walk in clinics from this link: http://www.southwesthealthline.ca/healthlibrary_docs/WalkinMedicalClinicsLM.pdf

Where are you located?

We have 3 sites:

Merrymount Children’s Centre Site

1064 Colborne Street, London, Ontario, N6A 4B3

Southdale Site

1057 Southdale Road East, London, Ontario, N6E 1B3

Allan Rush Gardens Site

6 Barberry Court, London, Ontario, N5Z 3C4

How can I get an appointment with the clinic?

Please call ahead to book an appointment

You can stop in to the clinic to book an appointment. However, we are not a walk in clinic and you will need to book an appointment to be seen by a health care provider.

Will I need to pay for services?

No, there is no cost to use any of the services.

What if I need to cancel an appointment?

Please call us ahead of time with as much notice as possible to cancel your appointment

Can I come to the Health Zone NPLC if I have a family doctor?

We accept clients who do not have a family doctor, or who are looking to leave their family doctor’s practice and would like to switch to our clinic for primary care services.